Must-have Service Systems 1
In this Frog Blog mini-series we look at the basic expectations that we all have as customers and the ‘must have’ systems to help our teams to keep our customers satisfied. In an age where everything...
View ArticleMust-have Service Systems 2
In this Frog Blog mini-series we look at the five basic expectations that we all have as customers and the top 5 ‘must have’ systems to give our teams to keep our customers satisfied. Expectation:...
View ArticleBecause you’re worth it…
D’you know when something is just so blindingly obvious, but you just can’t see it because you’re looking in the wrong direction..?! You’re so ‘fixed’ about what you’re doing because you’ve spent 12...
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